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Title:

Improving Information Systems Usability by Having a Technical Writer Facilitate Stakeholder Communication when Developing the Requirements Specification

Author:

Tuffley, D.

Abstract:

Poor communication due to cultural differences between information systems (IS) developers and system users has been cited as one reason why user requirements are not captured to the necessary level of detail and completeness, resulting in lower levels of system usability. This paper describes a case study that embodies a process by which a technical writer works to improve system usability by acting as a facilitator between the developer and user during requirements collection.

Original publication:

Evers, V., Roese, K., Honold, P., Coronado, J. & D. Day. Designing for Global Markets 5, 31-40. 5th International Workshop on Internationalization of Products and Systems. Berlin, Germany. July 17-19, 2003.

Copyright:

© 2003 Product & Systems Internationalisation, Inc. ISBN: 0-9722184-1-6

Availability:

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©2018 Product & System Internationalisation, Inc.