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Title:

User Centered Design and the Japanese User

Author:

Oshlyansky, L., Cairns, P. & K. Foy

Abstract:

Usability professionals need to take account of cross-cultural differences when designing systems. However there are barriers to cross-cultural access and understanding. For example different cultures have different expectations on the ways they feed back into the design process. It is, of course, almost impossible to incorporate all possible user cultures into the design process. This paper therefore takes as an example the differences between the Japanese and American users. We take as our basis for analysis Hofstede's cultural dimensions and reconsider the traditional user centred design methodology from this stance. We find that there are ways in which the user can be included despite the cultural and geographic boundaries between designers and users.

Original publication:

Evers, V., del Galdo, E., Cyr, D. & C. Bonanni. Designing for Global Markets 6, 9-19. 6th International Workshop on Internationalization of Products and Systems. Vancouver, Canada. July 8-10, 2004.

Copyright:

© 2004 Product & Systems Internationalisation, Inc. ISBN: 0-9722184-4-0

Availability:

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©2018 Product & System Internationalisation, Inc.